Frequently ask questions
Yes, we can offer this service for an additional $30.
Your driver will text you to confirm your arrival details. As you exit the secured area and enter the baggage claim area your driver will be holding a sign with the primary passenger’s last name displayed. Your driver will escort you to the airlines designated baggage carousel and assist in collecting your luggage. Once all of your luggage has been collected the driver will then assist in bringing the luggage to the vehicle. Once the vehicle is loaded your transportation to your destination begins.
At the time when the reservation is made, we require all flight numbers with each passengers contact cell number at the time of booking. The driver will track the latest arriving flight and will be waiting for your party when the latest flight arrives. In the event we have not been given all parties flight details and the driver is waiting for a late/delayed flight, wait time will added based on the arrival of the provided flight details.
Yes, due to scheduling commitments unless a stop/s have been prearranged in advance at the time of booking and notated on the reservation (please confirm all reservation notes and details), we may not be able to accommodate this added service. There will be a charge of $10 per stop and $2/minute after the first 10 minutes.
Yes, please call us to prearrange and reserve a local or point-to-point service. Because we are a luxury transportation service not a taxi service last minute requests are based on schedule availability.
For our SUV service, five people with luggage is the maximum recommended. Passenger capacity is based on the number of luggage each person brings, excessive amounts of luggage will quickly reduce the vehicles seating capacity, please plan accordingly.
On average, one large bag and one medium sized bag per person. If there is a large number of luggage/skis/boards/strollers, etc. reducing the available seats required to lawfully secure all passengers a second additional vehicle will need to be reserved (based on availability).
Yes, when requested in advance and notated on the reservation we provide child car seats and/or booster seats at no additional charge.
Yes, all passengers by law require access to a seat belt and as such are part of the total passenger count.
No, Executive Limo and Trans operates only privately reserved vehicles.
We recommend leaving Park City 2.5-3 hours before your scheduled flight departure time.
Executive Limo and Trans maintains a strict 24-hour cancellation policy. Cancellations more than 48 hours before will incur no charge (these policies do not apply during the Sundance Film Festival). Cancellations 24 to 48 hours before your reservation will be charged a 50% cancellation fee. Cancellations made less than 24 hours prior to your reservation will forfeit full payment. During the Sundance Film Festival, the cancellation timelines are fourteen (14) days and seven (7) days respectively. There are no refunds for NO SHOWS. Any changes to departure/pickup time within one hour of the originally scheduled reservation will have wait time added to the original reservation amount and are subject to schedule availability based on current scheduling commitments.
We will be tracking the flight number you provided and will have a driver waiting for you when you arrive. If other members of your party are arriving on different flights, please provide all flight numbers at the time of booking so the driver may track the latest arriving flight and will be waiting for your party when the latest flight arrives.
Your credit card will be charged for the full amount.
In most case we can accommodate changes to an existing reservation, this is primarily based on lawful vehicle capacity. Please call (801) 232-4595 to change an existing reservation.